Refund policy

Thank You for Your Purchase!

Thank you for shopping with us. We greatly appreciate your support and are committed to ensuring you have the best experience possible.

While we are happy to assist in finding a fair solution should you encounter any issues with your order, please note that we are unable to accept returns or exchanges due to the hygienic nature of cosmetics.

Order Changes & Cancellations:

  • Cancellations or modifications can be made before your order has been shipped.
  • If your order hasn’t shipped yet, we’re happy to update your mailing address or email if needed.
  • Refunds are not offered once an order has been placed, due to the nature of our products.

If you need any assistance, feel free to reach out. We’re here to help!

Thank you again for choosing Skin Candy! 💖

 

Damaged, Defective, or Missing Items

If you receive damaged, defective, or missing products, please contact us at skincandynaturals@gmail.com. To assist in resolving the issue, kindly provide the following:

  • A photo of the package
  • Images of the damaged or defective items
  • If a product is missing, a photo of the items you received

We will work promptly to address your concern and ensure a satisfactory resolution. Thank you for your understanding.